An accounts receivable (AR) record, which is created and managed by LIHEAP headquarters staff in Harrisburg, indicates an amount expected to be refunded by a vendor.
Processing an AR automatically generates dunning letters to the vendor.
ARs can be created manually by headquarters staff or can be system-generated as part of the second-pay process. When headquarters staff issues a second pay, a payment is sent to a second vendor on behalf of a client before the initial vendor has returned the initial payment to DPW. An AR record is created automatically in e-CIS and dunning letters automatically are sent to the first vendor.
Reissued August 24, 2012, replacing September 26, 2011