The CAO must follow these steps on the day it decides that a household is not entitled to expedited service:
Tell the household that the expedited service is denied.
Tell the household that it has the right to meet with a supervisor within two work days.
Mail the Notice of Denial of Expedited Service (PA/FS 163) to the household when the household cannot be contacted in person or by telephone. This notice does not take the place of the Notice of Ineligibility telling applicants they are not eligible for SNAP benefits.
Screen the application, and schedule an interview using normal application processing procedures.
Add the following information to the case record:
Why expedited service was denied
How the household was told of the denial
How the household was told of their right to an agency conference
Citations:
7 CFR § 273.15(d)
PFS13547506 Expedited Food Stamp Interview Process (Linked April 21, 2007)
PFS13666506 The PA/FS 163 - Important Notice About Your Food Stamp Application (Linked May 15, 2007)
PFS13676506 Use of PA/FS 163 (Linked May 15, 2007)
Reissued March 1, 2012, replacing September 2, 2005