County Assistance Office (CAO) staff must do the following:
Tell the individual at both application and renewal, about the plans available in their county and the rules for enrollment.
Give the individual written information about the plans at application and renewal.
Answer questions about the plan, and tell the individual to call the Managed Care Organization's toll free number to get more information and select their PCP.
Explain that a PCP will be selected by the MCO if they are unable to contact the individual or the individual doesn't contact them within thirty days of enrollment.
Updated February 14, 2012, Replacing February 8, 2002