All cash and crisis applications must be registered in e-CIS within two days of arrival at the CAO. A LIHEAP worker must review the application. If any information is missing, the application must be placed in pending status and a system-generated incomplete letter must be sent to the client. For more information on processing time frames, please see the "LIHEAP User Manual."
Every pending cash application is assigned a caseload number and is assigned to a LIHEAP worker through the workload dashboard.
Reissued September 26, 2011, replacing December 9, 2009