An applicant may ask for non-emergency weatherization assistance on the PWEA-1. The CAO must make a referral through e-CIS to the local weatherization agency, where the applicant will be placed on a waiting list.
A household may have a home-heating emergency because of weatherization-related issues, including the following: LIHEAP State Plan ยง 601.62
Broken furnace.
Frozen pipes if the pipes are heat-related and cannot be repaired by a plumber .
Broken gas or other fuel lines when the lines feed the main heating source.
Broken water-heating system, including water pumps and accessories, if the system is essential for producing home heat.
Crisis weatherization benefits may include purchase of a new heating system if documentation is provided that the present system cannot be repaired or repairs will correct the problem only temporarily.
If an applicant asks for crisis weatherization assistance, the CAO must take the following actions:
Fax or e-mail a DCED/DPW Crisis Interface Referral Form (PWEA-40) with Part A completed to the local weatherization agency. See LIHEAP Forms And Publications for a copy of the PWEA-40.
Send the completed PWEA-40 on the same day that eligibility is determined.
The weatherization office must address the crisis situation within 48 hours of receipt of the referral or within 18 hours if the crisis is considered life-threatening.
Upon resolution of the crisis, the weatherization agency will complete Part B of the PWEA-40 and return it to the CAO for data entry.
Scan and attach the returned PWEA-40 to the PWEA-1.
If the weatherization agency cannot process the request for crisis assistance, the CAO must take the following actions:
Approve the application if the amount of the crisis benefit is enough to resolve the heating emergency.
Approve the application if the heating emergency will be resolved with crisis funds and funds from another source, such as the Salvation Army, the United Way, a community-action organization, a church or the applicant.
Reject the application if crisis funds are not enough to resolve the heating emergency and there are no other available funds.
Reissued November 5, 2013, replacing February 15, 2013