referral management system (RMS) A computer system that establishes overpayment claims, produces client notices; initiates, tracks, and terminates recoupment; and does claim-reduction accounting.

A computer system that establishes overpayment The payment of LIHEAP funds or provision of LIHEAP benefits for which the agency or person is either fully or partially ineligible. claims, produces client A person who is applying for or getting benefits. Regulations that specify requirements for a "client" apply to both applicants and recipients. notices; initiates, tracks, and terminates recoupment The automatic reduction of a monthly assistance payment or SNAP allotment to pay back an overissuance.; and does claim-reduction accounting.