An applicant may ask for non-emergency weatherization assistance on the HSEA-1. The CAO must make a referral through e-CIS to the local weatherization agency, where the applicant will be placed on a waiting list.
A household may have a home-heating emergency because of weatherization-related issues, including the following:
Broken furnace
Frozen pipes if the pipes are heat-related and cannot be repaired by a plumber
Broken gas or other fuel lines when the lines feed the main heating source
Broken water-heating system, including water pumps and accessories, if the system is essential for producing home heat
Crisis weatherization benefits may include purchase of a new heating system if documentation is provided that the present system cannot be repaired or repairs will correct the problem only temporarily
If an applicant asks for crisis weatherization assistance, the CAO must take the following actions:
Fax or e-mail a DCED/DHS Crisis Interface Referral Form (HSEA-40) with Part A completed to the local weatherization agency. See LIHEAP Forms And Publications for a copy of the HSEA-40.
Enter on the "Weatherization" screen that a Crisis Weatherization request was received (Do not wait for the completed referral to be returned from the Weatherization agency)
Send the completed HSEA-40 on the same day that eligibility is determined
The weatherization office must address the crisis situation within 48 hours of receipt of the referral or within 18 hours if the crisis is considered life-threatening
Upon resolution of the crisis, the weatherization agency will complete Part B of the HSEA-40 and return it to the CAO for data entry
Scan and attach the returned HSEA-40 to the HSEA-1
Thoroughly narrate all details for this Weatherization
If the weatherization agency cannot process the request for crisis assistance, a deferral will be made to the CAO. The CAO must send a denial notice to the applicant.
NOTE: If an appeal is received on work that was provided by a Weatherization agency, that agency is responsible for the appeal. If an appeal is received regarding a denial DHS is responsible for the appeal.
Reissued June 30, 2016, replacing March 13, 2015