Appendix B:  Expedited SNAP Interview Desk Guide

Walk-In Applications

Eligible for Expedited SNAP Benefits

Ineligible for Expedited SNAP Benefits

STEPS:

• Conduct the application interview and provide the applicant with a list of verification items necessary to receive ongoing benefits.

• Authorize and issue expedited SNAP benefits within the five-day time frame but no later than day 4.

• Send PA 162 Notice of Eligibility, informing applicant of eligibility for expedited SNAP.

STEPS:

• Conduct the application interview and provide the applicant with a list of verification items necessary to receive ongoing benefits.

• Provide the applicant with PA/FS 163 at the time of the interview informing the applicant of his/her ineligibility for expedited SNAP benefits.

Mail-In, Drop-Off, Fax or COMPASS Applications—Telephone Interview

Eligible for Expedited SNAP Benefits

Ineligible for Expedited SNAP Benefits

STEPS:

• Attempt to contact the applicant by telephone on the day the application is received to conduct an expedited SNAP interview.

• Conduct an application interview at the time of contact and provide the applicant with a list of verification items necessary to receive ongoing benefits.

• Authorize expedited SNAP benefits no later than day 4.

• Send PA 162 Notice of Eligibility, informing applicant of eligibility for expedited SNAP.

STEPS:

• Conduct the application interview and provide the applicant with a list of verification items necessary to receive ongoing benefits.

• Provide a PA/FS 163 informing the applicant of his/her ineligibility for expedited SNAP benefits.

• Narrate in the case record narrative how the applicant was informed of his/her ineligibility for expedited SNAP benefits.

Mail-In, Drop-Off, Fax or COMPASS Applications-Postponed Interview

STEPS:

·       Attempt to contact the applicant by telephone on the day the application is received to conduct an expedited SNAP interview.

·       If unable to contact the applicant, attempt to verify his/her identity through DHS records, SSA data or collateral contact.

·       If identity is verified and there is sufficient information to determine eligibility, postpone the interview and authorize expedited benefits no later than day 4.Send a 162 Notice of Eligibility stating that benefits will end after the first or second month if the household does not complete the interview and provide requested verification.

·       If identity is not verified, send a PA 1599 and PA 253 to the applicant.

·       If the applicant contacts the CAO and verifies his/her identity, conduct the interview.

·       Provide the applicant with a list of verification items needed to receive ongoing SNAP benefits.

·       Authorize expedited SNAP benefits if the applicant is eligible.

·       Send a 162 Notice of Eligibility informing the applicant of eligibility for expedited SNAP.

·       If the applicant does not respond to the PA 1599 and PA 253, see below.

Failure to respond to the PA 1599 and PA 253

• If the household responds, is interviewed and is eligible, authorize expedited SNAP benefits or send a PA/FS 163 if the household is ineligible for expedited SNAP,

• If the applicant fails to respond to the PA 1599 and PA 253, send a Notice of Missed Interview (NOMI) to notify the household of the missed interview and its responsibility to contact the CAO to set up another interview,

• Answer “no” to the questions on the CAPXFS screen in eCIS to generate a PA/FS 163.

•If the applicant does not respond to the NOMI, send a PA/FS 162 Notice of Ineligibility and reject the application using code 047.

• Narrate actions taken and eligibility decision in the case record.