The CAO must not require a new application (paper or COMPASS electronic application) when an application is denied and the household reapplies within 30 days of the denial.
7CFR273.2
The household may reapply by:
Requesting the application be reopened,
Asking for a new application, and/or
Submitting verification or documents
When a household reapplies within 30 days of the denial, the CAO must take the following actions:
Reopen the denied application without requiring a new application
Process the application with the verification submitted during the initial application process and the verification or information the household subsequently provides.
If the household is eligible, the CAO must open benefits effective either:
The date the application process is completed and all eligibility factors are verified, OR
The date the initial application was submitted if the application denial involved administrative error.
Administrative error includes, but is not limited to the following:
The CAO did not offer the household help to complete an incomplete application or obtain required verification,
The CAO did not provide the household with written notice of the required verification needed to complete the application,
The CAO did not provide the household with at least 10 days form the date of the notice of required verification to provide the verification,
The CAO did not give the household a notice of missed interview (NOMI) if a required interview was missed,
The CAO did not call the household to complete the phone interview, was not available when the household called the CAO to conduct a phone interview during the scheduled interview time, or did not respond to the household's request to reschedule an interview,
The CAO did not timely process the application or verification the household submitted.
Generally, a second interview is not required if the household already completed the interview before the application was denied. The CAO may determine a second interview is needed by considering the following:
The reasons for the denial
The period of time that has gone by since the interview
Whether new verification is required or needs to be updated
The CAO may have the household complete a new application when it would expedite benefit delivery.
Example: Getting a new application may benefit the household if there are delays in locating or transferring the previous completed application or documents from district to district or from county to county.
NOTE: A household may file an appeal as well as having an application reopened. Filing an appeal does not preclude reopening an application. Reopening an application does not preclude an appeal.
Although a new application (paper or electronic) is not required, the CAO must register a non-application in eCIS when the person asks for SNAP to be opened, asks for a new application, and/or submits required verification
NOTE: If the person provides some but not all of the pending information, the CAO should work with the person in an effort to get the required information.
Reissued October 2, 2015, replacing April 27, 2015