LIHEAP applications and supporting documents must be retained in accordance with case-record-retention guidelines outlined in Supplemental Handbook Chapter 815, Case Record Retention. This includes the COMPASS application summary and the signature page.
Applications and supporting documents must be scanned within 30 days of receipt. The electronic document must be retained, and the paper documents must be shredded.
Reissued September 26, 2011, replacing December 11, 2009