668.2 Prepayment Process

Each evening, the system scans all applications entered that day. The payment cycle runs from Friday through Thursday of the next week. Rejection and incomplete notices are generated daily. Payments and approval notices are generated after each payment cycle.

 

668.21 Crisis Payment Process

The day after a crisis authorization is processed, the vendor will be able to view the authorization number in PROMISe.  The vendor will then need to submit the claim through PROMISe and provide documentation of the payment amount to the pay center.  The pay center will then process the claim and issue the payment using the same batch process as the LIHEAP cash benefit.

NOTE: A crisis claim will not show as paid on the Financial Management (FM) screen until the claim has been processed by the vendor and the pay center.

A Crisis direct pay is a reimbursement. Clients are required to verify the amount needed to resolve their current crisis was paid prior to authorization. Once authorized, the payment will follow the regular payment cycle outlined in Section 668.3.

Reissued July 15, 2016, replacing September 8, 2014