When a second pay is issued, a payment is sent to a second vendor on behalf of a client. Before the initial vendor has returned the initial payment to DHS, an accounts receivable (AR) record is created automatically in e-CIS. Dunning letters are sent to the first vendor automatically.
The AR amount is determined by the Vendor Unit in Harrisburg. ARs are created and managed by LIHEAP headquarters staff in Harrisburg.
The AR record indicates an amount expected to be refunded by the vendor.
ARs can be created manually or can be system-generated as part of the second-pay process.
Reissued July 15, 2016, replacing September 26, 2011