QC will generally review and respond to any CAO rebuttal at the next scheduled ERC session.
After consideration of the CAO’s rebuttal by the members of ERC, QC will either amend the finding or affirm the finding and send the CAO a memo explaining why the original position continues to be substantiated.
Upon statement of QC's response, the CAO will decide if there is an unresolved or unaddressed issue to support the CAO’s continued disagreement. If so, the CAO can continue the rebuttal through the Area Manager.
The Area Manager will then examine the facts of the case to determine whether to pursue the CAO rebuttal. If the Area Manager wishes not to pursue the rebuttal, they will notify the CAO. If the Area Manager decides to pursue the rebuttal, the Area Manager or his representative will contact the appropriate Program Manager with any supporting documentation within 5 work days from the date of QC's rebuttal response.
Reissued January 30, 2015, replacing September 20, 2012