Cash Assistance Handbook
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Appendix E: Bureau of Child Support Enforcement (BCSE) Area Offices

BCSE can assist the CAO with questions regarding the following topics:

If the CAO needs assistance, they should contact the appropriate Area Office using the email addresses listed below.

 

Harrisburg-BCSE Area Office

Danielle Shifflett, Area Manager
Email: PW, BCSE-DFO-HBG RA-PWBCSEDFOHBG@pa.gov

 

  • 01 Adams

  • 05 Bedford

  • 06 Berks

  • 07 Blair

  • 08 Bradford
  • 11 Cambria

  • 13 Carbon

  • 14 Centre
  • 17 Clearfield
  • 18 Clinton

  • 19 Columbia

  •  21 Cumberland

  • 22 Dauphin

  • 28 Franklin

  • 29 Fulton

  • 31 Huntingdon

  • 34 Juniata

  • 35 Lackawanna

  • 36 Lancaster

  • 38 Lebanon

  • 39 Lehigh

  • 40 Luzerne

  • 41 Lycoming

  • 44 Mifflin

  • 45 Monroe

  • 47 Montour

  • 48 Northampton

  • 49 Northumberland

  • 50 Perry

  • 52 Pike

  • 54 Schuylkill

  • 55 Snyder

  • 57 Sullivan

  • 58 Susquehanna

  • 59 Tioga

  • 60 Union

  • 64 Wayne

  • 66 Wyoming

  • 67 York

 

 

Philadelphia-BCSE Area Office

Kirsten Houghton, Area Manager

Email: PW, DFO-PHILA RA-PWDFOPHILACAO@pa.gov

 

 

Email: PW, DFO-PHILA-AREA-CAOS RA-PWDFOPHILAAREACAO@pa.gov

  • 09 Bucks

  • 15 Chester

  • 23 Delaware

  • 46 Montgomery

  

 

 

 

Pittsburgh-BCSE Area Office

Maureen Lightner, Area Manager

Email: PW, BCSE-DFO-PITTS RA-PWBCSEDFOPITTS@pa.gov

  • 02 Allegheny

  • 03 Armstrong

  • 04 Beaver

  • 10 Butler

  • 12 Cameron

  • 16 Clarion

  • 20 Crawford

  • 24 Elk

  • 25 Erie

  • 26 Fayette

  • 27 Forest

  • 30 Greene

  • 32 Indiana

  • 33 Jefferson

  • 37 Lawrence

  • 42 McKean

  • 43 Mercer

  • 53 Potter

  • 56 Somerset

  • 61 Venango

  • 62 Warren

  • 63 Washington

  • 65 Westmoreland

 

 

NOTE: BCSE field offices are not secured facilities. To protect employees, most DRS do not take walk-in appointments.

 

For general questions, individuals can be referred to the PA Child Support website at https://www.humanservices.state.pa.us/csws/.

The CAO can access recent history through the Child Support History screen in eCIS under the History tab. Income Maintenance Caseworker Supervisors (IMCWS) can access older child support information via ePortal via WebTS.  

Updated December 3, 2024, replacing May 3, 2024