A written notice to the client is required whenever the CAO proposes or takes an action on eligibility or benefit amounts.
EXCEPTION: Clients are notified of mass grant changes with a timely message.
The notice will contain the information below in language the client can easily understand:
The reason for the action.
The citation and regulations used for the action.
The right to appeal any action and the right to a fair hearing.
The name of the worker and the telephone number of the CAO.
A list of a person or of the organizations that provide free legal services.
The CAO may include information about Cash Assistance, SNAP and Medical Assistance budgets on a single notice. If actions taken on a single day affect more than one benefit, all will be included on the notice.
When one type of notice is specified, no other notice is required, For example, do not send a Confirming Notice after sending an Advance Notice, or vice versa.
NOTE: For any adverse action notice sent to an applicant or recipient, the CAO will use the date that is 15 calendar days from the processing date as the deadline for receiving an appeal for benefits to continue pending a hearing decision. The mailing date for all manual or system-generated notices is the next business day after the transaction processing date.
Appeals postmarked or received within 30 days from the notice mailing date are considered timely appeals. See Chapter 870.12,Time Limits.
PCA 14486177 Stockpiled Manual Notices (linked December 9, 2008)
Reviewed July 30, 2013