Some energy providers do not take part in LIHEAP. An applicant can decide whether they would like to switch to a vendor that takes part in LIHEAP. The CAO should discuss the advantages of choosing a participating vendor and the requirements to receive a Crisis benefit if they do not choose a participating vendor. In some situations, a direct payment can be made to an eligible household that receives energy from a nonparticipating energy provider.
For example, a household can receive a direct payment if no participating energy providers serve the area where it lives or if a nonparticipating energy provider owns the household’s fuel tank.
NOTE: Prior to authorizing payment to a household using a non-participating vendor, the CAO must verify with the Vendor Unit that the vendor has been contacted in regards to participation in the current LIHEAP season.
Reviewed August 15, 2025, replacing August 20, 2024