The PROMISe inquiry system offers CAOs a list of names, addresses, and telephone numbers of MA providers. The list can be sorted by county or by zip code. Listed providers have been in the MA program in the past 18 months.
For information on providers, click on the PROMISe icon, which is on each CAO computer desktop. Log onto the PROMISe Web page, and then click on “Provider Search” on the left side of the mail page. You can select up to five fields or just the county and type of provider.
The PROMISe inquiry allows inquiry by county code and ZIP code of providers by provider type and specialty code. An entry is always required for the county code and the print site.
1. Access PROMISe by clicking the red PROMISe icon on your computer desktop.
2. Click “Login to PROMISe.”
3. Type your CWOPA name and password and click “LOGIN.”
4. On the main page, click on “Provider Search.”
5. Enter the information you are looking for, and click on “Search” at the bottom of the page. You may search using broad or very specific information.
6. On the next screen, select “All Fields,” or use the check boxes to choose specific information. Then click “Submit.” You will see the results of your search.
7. Give the client the names, addresses, and phone numbers of at least three health care providers that meet the search criteria. If only one or two providers are listed, give the client the information for those providers.
8. If the individual wants information for more providers, tell him or her to get in touch with the contact individual, who can work with the enrollment broker to find more providers.
The following error messages may appear, depending on the data entered:
Error 72 - Invalid County Code.
NOTE: Valid county codes are 01–75 and 99.
Error 103 - printer does not exist at this PID number. Please try another.
Error 147 - Invalid Provider Type.
NOTE: Valid provider types are 01, 03, 04, 07, and 15.
Error 148 - Specialty codes are valid only when a provider type is used.
Error 149 - Print site must not be blank.
Error 151 - No report exists for the combination entered.
More information about using PROMISe is available at www.services.state.pa.us/PartnersProviders/PROMISe/.
More information about provider types and specialty codes is available on the OIM Intranet Home Page.
On the home page, click on “Links.”
Click on “DPW- Office of Medical Assistance Programs.”
Click on “Promise.”
Click on “Promise Types and Specialties.”
Updated February 14, 2012, Replacing April 12, 2007