503.7 Volunteer Workers and Community-Based Organizations

Volunteers and community-based organizations (CBOs) that have contracts with DHS to do outreach activities may do some SNAP certification activities.

The CAO is responsible for deciding if the household is eligible and at what benefit level.

Volunteers and contracted CBOs may:

• Provide program information;

• Conduct prescreenings;

• Help applicants complete application forms or get required proof;

• Provide transportation; and

• Act as an authorized representative (see Chapter 505).

• Submit an application on their behalf

  • An e-signature application by a CBO or COMPASS partner is considered a valid signed application.

See Appendix C for a list of contracted CBOs and their provider numbers. 

See MAEH Chapter 304 Appendix C: Compass Community Partner Organizations for a list of Compass Community Partner Organizations.

Updated March 11, 2026, replacing March 1, 2012