The County Assitance Office (CAO) must follow these steps on the day it decides that a household is not entitled to expedited service:
Tell the household that the expedited service is denied and give or send a Notice of Denial of Expedited Service (PA/FS 163).
Tell the household that it has the right to meet with a supervisor within two work days.
Mail the (PA/FS 163) to the household when the household is interviewed by telephone. This notice does not take the place of the Notice of Ineligibility (PA/FS 162) telling applicants they are not eligible for Supplemantal Nutrition Assistance Program (SNAP) benefits.
Screen the application and schedule an interview using normal application processing procedures.
Add the following information to the case record:
Why expedited service was denied
How the household was told of the denial
How the household was told of its right to an agency conference
Updated March 12, 2026, replacing July 3, 2014