The CAO will determine continued eligibility and benefit amount based on the information shown on the Late/Incomplete Notice (L/IN).
When an L/IN is received by the extended due date and is complete with all verification attached, the CAO will:
7 CFR § 273.21(k)(2)
Not track the L/IN.
Determine continued eligibility and benefit amount based on the information shown on the L/IN, and establish a new SAR period.
Promptly mail a Confirming Notice to let the household know about any action taken, such as reinstatement, termination, or change. The notice must include the reason for the action and be based on information reported on the L/IN.
Reinstate benefits by the CAO deadline for reactivating suspended cases. (This ensures that the case remains active in the CFSAR system.)
Return all original verification to the household.
Reminder: If the household also receives Medical Assistance, recompute eligibility using the reported changes.
When the CAO receives a L/IN before the extended due date but not all questions are answered completely or verification is not attached, the CAO will:
Not track the L/IN.
Record in the case record that benefits are terminated because the household failed to complete the L/IN.
The L/IN serves as a confirming notice, an additional confirming notice is not required to be sent.
If the missing information is provided, check for good cause:
record the good-cause decision in the case record, and
take the proper action based on good cause. Reinstate the case if benefits were suspended.
The CAO will reinstate benefits if a complete SAR form or L/IN is received after the last day for system override but by the extended due date.
NOTE: The CAO will send a Confirming Notice to let the household know about the actions to be taken.
When an L/IN is not received by the extended due date, the CAO will:
Not track the L/IN.
Send no further notice of termination. (The L/IN serves as notice of closing.)
Record in the case record that benefits are terminated because the household failed to complete an L/IN on time.
Determine good cause:
Record the good-cause decision in the case record, and
take the proper action based on good cause. Reinstate the case if benefits are suspended.
Review the weekly activity report for cases suspended by CFSAR because the household did not turn in the L/IN on time. Close the case if it is appropriate.
Reminder: If the household also receives Medical Assistance, recompute eligibility using the reported changes.
Updated March 21, 2024, replacing March 1, 2012