Designated personnel in the CAO will access the SAVE Program’s Verification Information System (VIS) to complete all primary SAVE requests for their office at the U.S. Citizenship and Immigration Services Verification and Information System Login Web page (click here).
After requesting access to the SAVE system through the Operations Support Unit, Supervisors will be sent an activation link after initial login and will be required to select a permanent password.
Income Maintenance Caseworkers (IMCW) needing a SAVE verification will forward a PA 1612 to the designated Supervisor(s) with SAVE access. Each CAO determines if any additional documentation needs submitted to the Supervisor. Once the verification is completed, the Supervisor will provide the SAVE results to the IMCW, and results should be scanned into the case record.
NOTE: All concerns regarding SAVE, including access to the SAVE system should be directed to the SAVE Customer Service at (877) 469-2563 or SAVE.help@uscis.dhs.gov. More information is also available on the SAVE Website at uscis.gov/SAVE.
CAOs are responsible for reporting when a SAVE user’s access should be removed. See the SAVE Tutorial for additional instructions on the verification process for SAVE users.
Some legitimate discrepancies may exist between the noncitizen's USCIS documentation and the SAVE response. See Item 3, Last Name, and Item 5, Date of Birth, under Data Fields on the SAVE response in Section 740.41 for examples of legitimate discrepancies that do not require secondary verification.
Before initiating secondary verification, be certain the A-Number entered to query SAVE was correctly entered and matches the A-number on the noncitizen documentation provided. (in case of data entry error).
Updated September 26, 2025 replacing October 1, 2021