The CAO will not attempt to settle claims or initiate collection. However, the CAO will accept a payment “on account” if an individual or his representative offers payment to the CAO. The CAO will remit the payment to the OSIG. Any payment kept in the CAO must be secured. See Chapter 915 Appendix C, for receipt of payment procedures.
Exception: The CAO will not accept a payment from a cash or SNAP individual when the OSIG is considering prosecution.
The OSIG will recover the overpayment from the individual who received it. The individual is usually the budget group payment name, but may be any adult individual of the budget group that received an overpayment, or the sponsor of an alien.
Each adult member of a budget group or SNAP household is jointly and severally responsible for repaying an overpayment.
The OSIG Avoidance and Recovery System (OARS) will review the overpayment information, including the CAO recommendation to determine what action to take to recover the overpayment. In cases that have been prosecuted, the court will order the method of repayment.
Individuals who are not actively receiving TANF, GA or SNAP benefits have three payment options. They are:
LUMP SUM – The individual may repay the overpayment amount by making a single, lump sum payment or withdrawal from their EBT account, if there is a remaining balance in the account.
PARTIAL LUMP SUM AND INSTALLMENTS – The individual pays a partial lump sum and pays the remainder in scheduled monthly installments.
INSTALLMENTS – The individual pays predetermined amount of the overpayment on a scheduled basis.
NOTE: If an individual does not comply with the payment schedule, OSIG may renegotiate the payment schedule at the individual’s request or initiate recoupment if the individual has become active. The individual’s current SNAP allotment may be reduced through recoupment, after proper notification, if the individual does not request renegotiation or make overdue payments. On any overpayment where the recoupment amount would be greater than the installment amount, recoupment is initiated.
Individuals who are actively receiving TANF, GA or SNAP benefits have this payment option:
RECOUPMENT – The individual’s monthly SNAP allotment or cash assistance benefit is reduced to recover the overpayment.
The OSIG will initiate and control recoupment, and remove the reduction when the overpayment is recovered in full. See Appendix D, Recoupment.
Citations:
Under the Human Services Code, a person who obtains, or aids or abets an individual in obtaining benefits by fraudulent means commits a criminal offense. The term “fraudulent means” includes, but is not limited to, willfully making a false statement, misrepresentation, or impersonation.
When appropriate, the OSIG will initiate a criminal prosecution in the appropriate court. The OSIG will notify the CAO of the prosecution. The OSIG will not give the individual advance written notification of the criminal prosecution.
The individual does not have the right to request a fair hearing for a criminal prosecution case.
CAO employees may be called to testify before district justices, judges, juries, and grand juries.
If the individual pleads guilty or is found guilty, the court will order restitution and disqualification will be imposed. The individual will make repayment as ordered by the court. The court may order recoupment, lump sum payments, or installment payments for cash, SNAP and MA cases. The court may also impose fines and/or imprisonment, and/or order disqualification of the individual from the SNAP. If the individual receives a deferred adjudication, disqualification must be court ordered or a Disqualification Consent Agreement must be signed for SNAP and Cash Assistance disqualifications to be imposed.
The OSIG recovers non-prosecution claims through either collection or recoupment.
For SNAP overpayment cases that are not prosecuted, the OSIG sends a Notice Of Food Stamp Overpayment to the individual. The methods of collection are:
Recoupment
Lump Sum
Partial lump sum and installments
Installments
Electronic Benefits (EBT) withdrawal
Treasury Offset Program (TOP)
For cash assistance cases not referred for prosecution, the method of repayment is collection or recoupment. The OSIG may recoup the overpayment in a case providing the OSIG sends a timely notice about the overpayment. A notice is timely if sent within six months of the date the CAO first verified the overpayment. For medical assistance cases not referred for prosecution, the method of repayment is collection.
If the individual is receiving Cash Assistance, the OSIG will recover overpayments through recoupment. See Appendix C, Recoupment.
Recoupment is the recovery of an overpayment by reducing an individual’s current assistance benefit. Benefits are reduced by 10% of the family size allowance (FSA) if the overpayment is due to individual error and 5% of the FSA if the overpayment is due to agency error.
Reminder: In order to recover through recoupment, the OSIG must notify the individual of the cash overpayment claim within six months of the date the CAO first identified the overpayment, or within one year of the date the CAO first identifies the overpayment, as long as the delay in obtaining verification was caused by an outside source. Other recovery actions may be initiated on all cash overpayments submitted after the above time frames.
The CAO may refer individuals to the OSIG’s toll free number 1-800-932-0935 for questions on recoupment.
For individuals who no longer receive assistance, or who were previously being recouped, the OSIG will send a collection letter. The letter notifies the individual of the amount of the overpayment claim and requests full repayment. The individual may choose the type of payment option.
The OSIG will not initiate prosecution to recover non-fraud overpayments, but the OSIG may initiate civil proceedings or other collection activities if the individual:
refuses to acknowledge the claim;
refuses to make full repayment; or
fails to establish or fulfill an OSIG repayment agreement.
The OSIG will notify the CAO if a civil action is filed.
Citation:
Prompt and accurate communication between the OSIG and the CAO is necessary to the recovery of the overpayment.
The CAO is the primary source of information for the OSIG and will provide current information to the OSIG.
See Appendix C for instructions.
Citation:
Reissued March 24, 2021, replacing August 13, 2013